Introduction
Crisis Management & Business Continuity
for
Counter Terrorism & Security Practitioners
About the Programme
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The programme bridges the gap between information and execution, giving you the tools to turn theory into effective, real world strategies for protective security & counter terrorism in any size of organisation.
The programme has been written by an author with hands on real world experience from decades of involvement with Public & Private Sector Mitigation.
Programme Overview
Every organisation will face disruption at some point.
Whether caused by a security incident, major accident, cyber attack, natural hazard or another unexpected event, the ability to respond quickly, maintain control and recover effectively has become an essential organisational capability.
This programme provides a practical introduction to the principles of crisis management and business continuity for protective security and counter terrorism practitioners. Rather than focusing solely on plans and procedures, it explains how organisations translate them into effective action during a rapidly developing incident.
You will explore the relationship between crisis management, business continuity, incident response and strategic decision making, while developing an understanding of how structured frameworks support effective leadership under pressure.
Throughout the programme, you will examine the principles of organised chaos, incident response planning, business continuity, message management and the MoSCoW prioritisation method.
Together, these provide a practical framework for making proportionate decisions, communicating effectively, prioritising resources and maintaining organisational resilience throughout every stage of an incident.
By the end of the programme, you will understand how these disciplines work together to protect people, maintain critical operations, support informed decision making and enable effective recovery.
Whether you are responsible for managing incidents directly or contributing to an organisational response, the knowledge gained will strengthen your ability to operate confidently and effectively when it matters most.
Programme Aim
To develop the knowledge and practical understanding required to support effective crisis management, business continuity and organisational resilience before, during and after disruptive incidents.
Programme Learning Outcomes Overview
By the end of this programme, learners will be able to:
- Explain the purpose of crisis management and business continuity.
- Describe the relationship between crisis management, incident response and business continuity.
- Explain the role of organised chaos during complex incidents.
- Understand the importance of effective message management.
- Apply the principles of structured incident response planning.
- Use the MoSCoW prioritisation framework to support operational decision making.
- Recognise the importance of preparation, exercising and continual improvement in organisational resilience.
Lessons:
- Response & Recovery
- Leveraging Organised Chaos Theory
- Incident Response & Commissioning
- Message Management
- Interoperability
- MoSCoW Principle
Assessment Methods:
Knowledge Check after all lessons completed
Note: An optional assignment is included to assist and reinforce learning through real-world application, helping you build confidence, improve communication, and translate knowledge into clarity and practical capability.
Lessons
Delivered in a comprehensive curriculum
With engaging written guided audio and video presentations, core content, practical management tools, case studies and examples, lessons range from 20 to 90 minutes each.
Programme Structure
- Audio Discussions.
- Detailed Core Text Explanations.
- Management Tools and Methods.
- Case Studies and Examples.
- Progress Tests & Final Exams. The final exam is in two stages, each progress test and two stage final exam must be passed to achieve a course pass.
- Optional assignments after each unit.
- The programme is self-paced. It’s advised to complete 1 to 3 hours a day, with a remind and revise 15-minute period before you move onto the next lessons each day.
Access Details
- The programme is compatible for Mobile Phone, Tablet, Desktop.
- Access to the internet is required.
- The audios can be listened to while traveling or stationary.
- To login to the dashboard each time you access the system, simply enter your username and password into Members Login Tab on the Mildot website.
- If you lose or forget your login details, follow the forgotten password link. Alternatively, you can email info@mildot.co.uk and request new login details.
- You have 12 months access from date of purchase.
Learning Style Option
During the programme authors Army career, he attended many courses. In the military, these courses are highly compressed compared to civilian programmes. For example, a course that might take four weeks in civilian life is condensed into just one week.
This is achieved through long, intensive days and nights, packing in all the information and skills as efficiently as possible.
To manage this, career soldiers quickly develop a reliable method for absorbing and understanding new information and skills. The system described below has been used successfully by soldiers for decades.
You may already have your own system, but if not, this one is proven and effective.
Here’s a step by step guide:
Listen to the audio explanations
For each lesson, sit back and listen to the audio once to gain an understanding.
Preview the Material
After the first listen to the audio, skim through headings, subheadings, bolded terms, summaries, and examples to digest the main topics.
As you skim through the topic headings, think about the audio points relating to those headings.
Engage Actively While Reading
Highlight key points and write notes as you actively read through each section.
Ask yourself questions as you come to each heading and look for answers as you read. This process helps you to digest the information.
Pause after sections to summarise key points in your head and write notes in your own words.
Break Down the Material
Read in manageable chunks to avoid overload.
Take breaks to reflect and process what you’ve read.
In short:
- Listen to the audios.
- Survey: Preview the material.
- Question: Form questions based on headings and subheadings.
- Read: Read core text.
- Recite: Summarise and explain the material aloud or in writing.
- Review: Revisit the material to reinforce understanding.
- Listen to the audio one more time before moving onto next lesson.
Visualise and Organise
Create mind maps, charts, or outlines to see connections between ideas.
Use Spaced Repetition for Retention
Review the material periodically over days or weeks to strengthen long-term memory.
Apply Critical Thinking
Question the validity, reliability, and implications of the information.
Compare it to what you already know or other sources.
Look for real-world applications or examples to solidify understanding
Audio Listening
Once you have completed all the above, sit back and listen to the audio explanation one more time to help you assimilate the information.
Author Information
Anthony Gledhill. Throughout his 22-year career in the British Army, much of it spent navigating the complex landscape of counter-terrorism in the 20th century, he witnessed firsthand how the nature of the threat was evolving.
The past two decades have been especially transformative. Working in the private sector from ground level up to senior leadership positions in challenging, fragile and volatile regions, he’s had a front-row seat to the relentless evolution of terrorist tactics.
This period has been a continuous journey of adapting and rethinking private sector security systems to stay one step ahead of ever-changing terrorism and hybrid threats.
Top Tip – As you move through the course, the progress tests will require you to have your notes at hand. You must pass each test to move onto the next module.
Contact Information
- You can email info@mildot.co.uk to contact the author and ask questions or clarification on any topics.
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