Customer Guarantee 

Mildot Group eLearning Courses

At Mildot Group, we are committed to providing exceptional learning experiences and ensuring your satisfaction. We believe in the quality and effectiveness of our online training programmes, and we stand behind them with our customer guarantee. This guarantee is designed to give you peace of mind and confidence in choosing our services.

Our Guarantee To You: We guarantee that our online training programmes have been authored and created by experienced educators who are experts in their respective fields. Each course is engaging, informative and educational and meets the highest professional standards. 

Relevant and Up-to-Date Content: We guarantee that the training content we provide will be current, relevant, and aligned with industry practices. Our online courses are regularly reviewed and updated to reflect the latest advancements and trends in their respective fields.

Interactive Learning Environment: We guarantee that our digital learning experiences are informational, and interactive and promote active participation and engagement. Our online training portfolio is designed to encourage collaboration and colleague discussions, beyond the online courses, to enhance the learning experience.

Comprehensive Course Materials: We guarantee that all necessary course materials, including digital resources and assignments, will be provided to support your learning journey. These materials are designed to supplement the online training courses and serve as valuable references beyond the course duration.

Money-Back Option: In addition to our customer guarantee, we offer a money-back option to ensure your satisfaction and address any concerns you may have. If, for any reason, you are not satisfied with our training programme, you are eligible for a refund subject to the following conditions:

Request for Refund: To initiate the refund process, you must submit a written request within 30 days of completing the training programme. The request should clearly state the reasons for your dissatisfaction and any specific areas where you feel the programme did not meet your expectations.

Attendance and Participation: To qualify for a refund, you must have attended and actively participated in all scheduled training sessions. We believe that active engagement is essential for a meaningful learning experience, and we expect our participants to be fully committed to the training programme.

Assessment of Refund Request: Upon receiving your refund request, we will review it thoroughly and assess the validity of your concerns. We may contact you for further clarification or to discuss potential resolutions. 

Refund Processing: If your refund request is approved, we will process the refund within 30 days of the approval date. The refund will be issued using the original payment method used for the training programme registration.

Please note that our money-back option is intended to address situations where the online course/s falls short of our guarantee and your reasonable expectations. We encourage open communication throughout the training process to address any concerns promptly and provide opportunities for resolution.

Summary:

At Mildot Group, we value your trust and are committed to delivering exceptional online training experiences. Our customer guarantee and money-back option are a testament to our dedication to your satisfaction.

We strive to continuously improve our programmes and provide you with the knowledge and skills you need to succeed in your professional endeavours. Choose Mildot Group with confidence, knowing that we are invested in your growth and learning journey.

Mildot Group®

Our Mission

Deliver 21st century security risk management and counter-terrorism consultancy accessible, practical, and effective for all, not just the privileged few.

Our objectives are to break down barriers, turning complex theory into real-world solutions that empower organisations with clarity and to act decisively and confidently in the face of 21st century risks.

We believe the desired end state is high-quality learning and strategic security should be within reach for everyone, everywhere.

 

Who We Are

Mildot, established in 2014, is a specialist security consultancy recognised for delivering tailored protective security and counter terrorism solutions across complex and high-risk environments. Our expertise spans every level of security provision, from operational delivery to strategic management, supporting organisations across multiple global industries. Drawing on the extensive experience of our founding team, whose careers include distinguished service in the British military, we have successfully translated the precision, planning, and decision-making skills honed on the frontline into effective, results-driven security systems for the private sector.

What We Do

We deliver actionable consultancy and learning that bridges the gap between theory and execution. Our services are built on real-world frameworks, proven in both hostile and routine settings. Whether designing security strategies, training teams, or advising organisations on counter-terrorism readiness, we don’t offer generic solutions, we tailor systems that work where it counts: in the real world, under pressure.

Our game changing eLearning solutions are third party reviewed and accredited by the CPD Standards Office, the gold standard of accreditation.

 

International Security Experience You Can Trust

The company owner, supported by a hand‑picked network of professionals, brings unrivalled experience from ground level to senior leadership. Their private sector careers span government contracts, security and counter‑terrorism operations, specialist firearms training, and high‑level defence procurement and security advisory roles.

They have trained thousands of security personnel, managed and built large‑scale teams for Oil & Gas operations, and enhanced VIP protection programmes for government clients and delivered long‑term defence capability programmes. Extensive experience at senior levels within the private sector to design, implement and manage security risk management systems that mitigate terrorism, insurgency, and hybrid threats.

Trusted at the Highest Levels

Our services have been rigorously vetted by UK Government agencies. As former Registered Firearms Dealers with Section 5 authorities, our capability, capacity, and proven expertise have been verified to high standards, ensuring absolute confidence in our delivery.

ICO registered number ZA289831 

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Mildot Group hold data sent by users for recruitment purposes only and is not passed onto any third parties. If opportunities become available the data is used to send relevant information to potential personnel. Removal of this data can be made at anytime by requesting removal to info@mildot.co.uk

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